User Agreement
Coursebox Terms of Use
Effective date: 18th Nov 2025
In these terms, a reference to “Provider”, “we”, “our”, or “us” means Coursebox Pty Ltd (ABN 64 652 541 798). References to “Open Tute” or “Opentute” are legacy brand references to the Provider and are interchangeable with Coursebox where context requires (including in certain mobile app store listings).
Table of Contents
1. Definitions
2. Welcome
3. Eligibility to use
4. Use of the Service
4.1 API Services
4.2 Mobile Apps & White‑Labelling
4.3 Exporters & Interoperability (PDF/HTML, SCORM)
5. Prohibited conduct
6. Privacy and Intellectual Property Protection
7. Use of Artificial Intelligence Tools
7.1 RAG Features
7.2 Avatar Videos (HeyGen)
7.3 Voice Synthesis (ElevenLabs)
7.4 IP Ownership Rights, and Authorisations for AI Processing
8. Fees and Charges
9. Taxes
10. Payment Administration Agent
11. User Consents and Warranties
11.1 User Consents
11.2 Special Requirements for Images, Likeness & Voice (Avatars/Clones)
11.3 Your Content - Representations & Warranties
12. Profile Opinions and Ratings
13. Advertising
15. About these Terms (Updates; Enterprise Precedence)
16. Whole agreement
17. Disclaimer of Warranties
18. Limitation of Liability
19. Feedback & Questions
20. Refund Policy
21. Additional Terms for RTOs – Use of AI‑Generated Training and Assessment Resources
21.1 Australian RTO Compliance Responsibility
21.2 Disclaimer on Demonstrations and Support Materials
21.3 RTO Acknowledgement
1. Definitions
“Account Holder” means the person or entity who establishes the online account with the Provider and is responsible for, among other matters, (1) the selection of a Plan, (2) payment of all Fees, (3) receipt of legal and other important notices from Provider, and (4) compliance with these Terms by all Users (including administrators) associated with Account Holder in using the Services.
“AI Output” means content generated by the Service’s AI features (including RAG‑generated materials, avatar/talking‑photo videos and voice‑synthesised audio).
“Approved Expert” means a user designated as an Expert with permissions set in Super Admin Settings.
“Channels” are spaces (private, paid, VIP‑only or public) where updates are posted (including comments, likes and replies).
“Channel Guru” means the creator/publisher and administrator of a Channel.
“Expert Services” are services provided by an Approved Expert to a Learner or User on a given portal.
“Fees” means fees and charges payable by the Account Holder in connection with Services provided to the Account Holder
“Intellectual Property” (or “IP”) means all copyright and all rights in relation to inventions (including patent rights), registered and unregistered trademarks (including service marks), registered and unregistered designs, and any other rights resulting from intellectual activity in the industrial, scientific, literary, artistic, and professional services fields recognised in domestic law anywhere in the world.
“Learner” means a User enrolled in a Learning Module (via request, open access, purchase or VIP).
“Learning Module” includes: assessment, text/image/gallery screens, chat, interactive (HTML/SCORM), video (including embedded), surveys, reporting/analytics, and events.
“Personal Data” means information about an identified or reasonably identifiable individual (excludes de‑identified data).
“Plan” refers to the membership plan selected by the Account Holder, including that plan’s listed features and benefits.
“Profile Opinions & Ratings” means the feedback/rating system the Provider operates.
“Private Portal” is a customisable Service that may be offered by the Provider from time to time.
“Private Portal Super Admin” is the User responsible for the administration of a Private Portal.
“Service” means the websites, apps, APIs and related services provided by the Provider to deliver the Plan to the Account Holder and their Users.
“Settings” are configuration options selected by Users and administrators.
“Terms” means these Terms of Use as updated from time to time.
“Third‑Party AI Provider” means a third-party vendor we may use to provide AI features in connection with the Services, including HeyGen (avatar videos), ElevenLabs (voice), OpenAI/LLMs, Google Cloud/Vertex AI, Azure OpenAI, or similar.
“User” means an individual or entity that visits Provider’s website or uses the Service.
“User Content” means content that is uploaded or submitted to the Service by a User (including images, video, audio, text, documents, prompts, and metadata).
“VIP” means a User given access to VIP‑only Channels and Learning Modules.
2. Welcome
By accessing or using the Service, the Account Holder and all Users agree to these Terms, the Coursebox Privacy Policy, Coursebox Fees & Charges Policy, and (if applicable) the Coursebox Private Portal Agreement. The latter three documents are incorporated with these Terms by reference.
3. Eligibility to use
A User must not use the Service if they: (a) lack legal capacity to to be bound by these Terms; (b) are prohibited by law from using the Service; or (c) are suspended from the Service. The Account Holder accepts responsibility for all activity on their account, including the actions of all Users associated with their account. We may refuse any registration at our discretion.
A User must be 18+ (or the age of majority in their jurisdiction) to use avatar video and voice cloning features.
4. Use of the Service
Account Holders and Users warrant they will comply with these Terms and all instructions by Provider, and will not misuse the Service. Use is permitted only as allowed by law (including export controls/sanctions). Use of the Service does not grant any Intellectual Property rights in the Service or third‑party content.We may review, remove or refuse content we reasonably believe violates law or these Terms (including clause 5), but we are not obliged to monitor all content. The Account Holder acknowledges their responsibility for maintaining strict confidentiality of their login credentials.
4.1 API Services
In conjunction with the Service, we use application programming interfaces (“APIs”) provided by YouTube and Google. By using the Service, you agree to the YouTube and Google terms of service for their respective APIs. Our use/transfer of information from Google APIs adheres to the Google API Services User Data Policy, including Limited Use. An Account Holder may revoke access by the Google API at any time via their Google security settings. See our Privacy Policy for more information.
4.2 Mobile Apps & White‑Labelling
We may offer applications designed for mobile devices and an optional custom branded (or “white label”) application service. Where we provide these applications (or “apps”), the Account Holder must:
• comply with Apple Store and Google Play store policies, branding rules, and applicable law.
• be responsible for app metadata, screenshots, privacy notices, age ratings, content moderation, support email, and lawful distribution in your developer account (if applicable).
• comply with additional white‑label terms and fees that will be disclosed before we develop the mobile or white-label apps.
• not use our Intellectual Property without our written permission, which we may or may not grant at our sole discretion and thereafter only upon compliance with our brand guidelines. Furthermore, Account Holder must not misrepresent the app’s (or their) affiliation with the Provider.
Account Holder acknowledges that we may withdraw any mobile or white-label apps that fail to comply with an online store’s legal or other requirements.
4.3 Exporters & Interoperability (PDF/HTML, SCORM)
We do not warrant that any reproduction or export of the Service or its output through an export application will be complete or accurate, and the use of such reproduced or exported content will be fully at the user’s risk. In particular:
• PDF/HTML Exporter. Exports in these static electronic file formats are a convenience feature and may exclude interactive elements, embedded media, dynamic content, analytics and certain layout/styling. They are not a complete reproduction of the course.
• SCORM. Where we provide an uploaded Service to a third-party learning management system (“LMS”) in conjunction with SCORM standards, interoperability, tracking and grading of such uploaded Service depends on the qualities and capabilities of the destination LMS. Accordingly, we do not warrant feature parity or fidelity of the uploaded Service.
5. Prohibited conduct
Each Account Holder and User warrants they will not to: (1) post content in inappropriate areas; (2) use the Service illegally or in violation of another person’s rights; (3) fail to pay for Expert Services purchased (subject to the Learner’s breach/material change); (4) fail to deliver Expert Services sold (subject to the Learner’s breach/material change); (5) circumvent Fees or billing; (6) post false, misleading, defamatory or offensive content; (7) Profile Opinions & Ratings; (8) transfer an Account, ratings, or username without our consent; (9) send unwelcome messages or solicitations; (10) distribute malware or harmful content; (11) scrape/aggregate user data or listings or frame/mirror the Service without permission; (12) reverse engineer the Service ; (13) copy, modify, or distribute Provider’s IP without consent; (14) impersonate any person or entity or misrepresent affiliation; (15) attempt unauthorised access to the Service or related systems.
Additional avatar/likeness/voice restrictions appear in Sections 7 and 11.2.
6. Privacy and Intellectual Property Protection
Our Privacy Policy explains how we collect, use and disclose Personal Data, including images, likeness, voice and media processed by AI features. By using the Service, you consent to our Privacy Policy and data practices.
Account Holders and Users acknowledge and agree that they do not own or acquire any rights in our IP, and will not take any action that may have a detrimental effect on our IP rights or title.
Account Holders and Users retain all IP rights in the User Content, and grant us a non‑exclusive, worldwide, royalty‑free licence to host, cache, index, transform (e.g., create embeddings/vectors), and display their User Content to operate, secure and improve the Service and to provide selected Plan features (including analytics, abuse prevention and AI processing such as RAG, avatars and voice synthesis).We respond to copyright infringement notices and may terminate infringing Users and/or Account Holders. If you believe your IP rights are violated, contact support@coursebox.ai.
Account Holder indemnifies and holds us harmless for any claims, costs, losses, or damages we may incur in connection with a violation of our or any third party’s IP rights by Account Holder or their associated Users.
7. Use of Artificial Intelligence Tools
We offer AI features including RAG course creation, avatar videos (HeyGen), and voice synthesis (ElevenLabs). User acknowledges AI Outputs may be inaccurate or incomplete and accepts the responsibility of verifying the quality of the AI Outputs before User publishes or makes use of those outputs.
7.1 RAG Features (Your Content → Original Course Materials)
RAG Features are retrieval‑augmented generation processes that index a User’s authorised content to help generate new course material for that User.
User understands that the AI may generate similar outputs to those of other Users. We do not guarantee uniqueness.
User also understands that the AI features do not provide legal, compliance, or educational advice (see Sections 17–18 and 21).
7.2 Avatar Videos (HeyGen)
Users may upload images (and where available audio/video) to generate talking‑avatar videos.
Users are strictly prohibited from uploading another person’s image, likeness or voice without explicit consent, and must not impersonate any person (including “deepfakes”).
Avatar features are powered by HeyGen and are subject to HeyGen’s terms and privacy policy in addition to these Terms.
User must be at least 18 years of age (or age of majority) to use avatar features. Where minors are depicted, User must hold all necessary rights and lawful consents.
We may remove/disable content or access to avatar features where we reasonably believe there has been non-compliance with these requirements.
7.3 Voice Synthesis (ElevenLabs)
Where supported, Users may upload audio or record speech to create a voice clone. Because voice prints may constitute sensitive biometric data, the User is responsible for their compliance with applicable local law and consent requirements for the jurisdiction where the provider of the voice resides.
User agrees they will not create or distribute a clone of another person’s voice without explicit consent or for a misleading or deceptive purpose.
Voice features powered by ElevenLabs (or equivalent) are subject to the provider’s terms and privacy policy in addition to these Terms.
User must be at least 18 years of age (or age of majority) to use voice cloning features.
We may remove/disable content or access to voice features where we reasonably believe there has been non-compliance with these requirements.
7.4 IP Ownership Rights, and Authorisations for AI Processing
Subject to law, and in particular the issue of human authorship of content created by AI, the User retains all IP rights to their AI Outputs.
The Account Holder acknowledges that we may use their User Content with the Account Holder’s consent to train our base foundation models (or where processing/fine‑tuning is deployed within a Private Portal and necessary to provide that feature). We may use aggregated, de‑identified telemetry to improve performance and safety.
Account Holder authorises our use of Third‑Party AI Providers as sub‑processors for the above purposes. Their use of User Content is governed by their own terms/policies (e.g., HeyGen/ElevenLabs may process content to operate or improve their services).
8. Fees and Charges
Account Holder agrees to pay to Provider the Fees applicable to the Plan, and in accordance with our Fees and Charges Policy. Fees may change from time to time upon notice to Account Holder. Unless stated otherwise, Fees are listed in USD and exclude all taxes/GST/VAT/etc.
9. Taxes
Account Holder is responsible for the payment of applicable taxes (e.g., GST/VAT). Taxes may be added to invoices where required.
10. Payment Administration Agent
We may appoint an agent to accept or make payments (including merchant facilities). Such an agent may exercise rights necessary to process payments on our behalf. We are not liable for losses arising from the agent’s negligence/acts beyond its authority.
11. User Consents and Warranties
11.1 User Consents
By using the Service, User consents to:
1) Profile display. Profile details may be displayed across the platform where enabled but will not be used in marketing without written consent.
2) Public course search engine optimisation (“SEO”). If a course is publicly searchable, we may use its landing‑page data to assist the SEO effectiveness of that course.
3) Hosting & data locations. Account Holder and User information may be stored inside or outside Australia, and data residency is not guaranteed unless expressly agreed in a separate Enterprise agreement. You acknowledge that we may migrate the hosting of our Service (including Private Portals) and data between providers or regions throughout the world to accommodate growth and improve reliability.
4) Uptime acknowledgement. We generally target ~99%+ availability but do not guarantee uptime. Any SLA, credits or uptime commitments apply only if agreed in a separate signed Enterprise agreement or Order Form.
5) Newsfeed/group visibility. If enabled by an administrator, a User profile name and link may appear in newsfeeds or group updates when the User posts or comments.
6) Tags. Hashtags and @channel tags may be used to deliver more relevant news and suggestions.
7) Automatic updates. We may automatically update Service software without prior notice.
8) Licence to operate the Service. User grants us the limited licence in Section 7.4 to use their User Content to operate, secure and improve the Service and provide AI features (including RAG). We otherwise keep User Content confidential, subject to these Terms and our Privacy Policy.
9) Third‑party content. We have no liability for content created by other Users or third parties accessed by User through the Service.
10) Storage. We are not responsible for deletion of, or failure to store, any content.
11.2 Special Requirements for Images, Likeness & Voice (Avatars/Clones)
By uploading images, video or audio (e.g., for avatar videos or voice cloning) Account Holders and Users represent, warrant and agree that they: (i) own or have all necessary rights and lawful consents; (ii) will not impersonate others or create non‑consensual deepfakes; (iii) will comply with HeyGen/ElevenLabs terms and all applicable laws; and (iv) understand we may remove/disable content or features at our discretion for suspected violations.
11.3 Your Content—Representations & Warranties
Account Holder and User represent and warrant their User Content: (1) does not infringe any third-party IP or privacy rights; (2) does not violate any law, including those prohibiting defamatory and libellous statements; (3) is not obscene and does not include child sexual abuse or exploitation; (18) does not concern the development, design, manufacture, production of missiles or nuclear, chemical, or biological weapons; (4) does not contain or promote terrorist activity; (5) is not false or misleading; and (6) does not contain malware or harmful code.
The Service may link to third‑party services we do not control or endorse. User acknowledges use of such third-party services is at their own risk.
12. Profile Opinions and Ratings
Feedback and reviews may be used, modified or deleted by us. User must not manipulate the ratings system. We may suspend or terminate accounts for feedback abuse. Ratings belong to us and may be used only to facilitate Services on our platforms unless we consent in writing.
13. Advertising
Account Holders with Private Portals may host or engage with advertising on their Private Portal where lawful and consistent with the Private Portal Agreement.
15. About these Terms (Updates; Enterprise Precedence)
We may modify these Terms at any time without prior notice. We will provide notice within a reasonable time where such modifications result in material changes. After we have issued the notice, continued access to our website or the Service constitutes an Account Holder or User’s acceptance of those changes.
The terms of Enterprise agreements prevail to the extent of any conflict with these Terms.
Any failure or delay by us to exercise a right does not operate as a waiver of that right nor otherwise prevent the future exercise of that right.
Any provision of these Terms that is deemed to be unenforceable is, where possible, to be severed to the extent necessary to make these Terms enforceable.
The laws of South Australia govern these Terms and the Service. Claims must be brought exclusively in the courts of South Australia, and the parties consent to that jurisdiction.
16. Whole agreement
These Terms form the entire agreement between Provider and the Account Holder and Users, and supersedes all prior written, electronic, or oral communications, representations, agreements, or understandings regarding the subject matter.
17. Disclaimer of Warranties
To the fullest extent permitted by law, the Service (including AI Outputs) is provided “as is” and “as available” without warranties of any kind, express, implied, statutory or otherwise (including merchantability, fitness for a particular purpose, title, non‑infringement or accuracy). We do not warrant that the Service will be uninterrupted or error‑free, that defects will be corrected, or that servers are free of harmful content.
18. Limitation of Liability
To the fullest extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages (including, but not limited to, lost profits, data, business interruption, lost opportunity, or cost of substitute services) arising out of or related to the Service or its termination, even if advised of the possibility. Unless otherwise required by law, our aggregate liability for all claims will not exceed the fees paid by the Account Holder in the 12 months immediately before the event giving rise to the liability.
In any case, our aggregate liability as set out above is limited to the maximum extent permitted by law in the applicable jurisdiction.
19. Feedback & Questions
Questions about this Agreement: support@coursebox.ai. If you submit feedback/suggestions, you grant us a perpetual, irrevocable, worldwide, royalty‑free licence to use them without restriction.
20. Refund Policy
In compliance with the Australian Consumer Law (ACL), Account Holders defined as a “consumer” under section 3 of the ACL, are entitled to remedies if services are faulty, not as described, or fail to meet statutory consumer guarantees.
If the Service was faulty, not delivered as described, or does not function as promised, the Account Holder may be entitled to a remedy under ACL, subject to written notice with supporting evidence submitted to support@coursebox.ai.
We charge monthly/annually in advance; where the Service is provided for a prepaid period, refunds generally do not apply. In any case, refunds will not be granted for: change of mind; preference mismatch; lack of non‑advertised features; or partial use where services were available.
21. Additional Terms for RTOs – Use of AI‑Generated Training and Assessment Resources
21.1 Australian RTO Compliance Responsibility
Account Holders designated as an Australian Registered Training Organisation (“RTO”) or acting on behalf of an RTO, acknowledge and agree that:
No Implied ASQA Compliance: Provider does not represent or warrant that any training, assessment, or related resources generated, modified, or published using the platform are compliant with the Standards for RTOs, ASQA, or any other regulatory or funding body requirements.
User Validation Required: The Account Holder is solely responsible for reviewing, customising, validating, and updating all outputs—whether generated by AI, template, or User input—to ensure they meet the relevant regulatory, industry, and organisational requirements before use.
Professional Review: All resources intended for accredited training and assessment must be reviewed and approved by suitably qualified staff (such as compliance managers, instructional designers, or other relevant experts) within Account Holder’s organisation.
No Substitute for Expert Advice: Provider’s Service and other tools, and any instructional materials (including videos, guides, or templates), are intended to assist with resource creation and do not constitute compliance, legal, or educational advice. The Account Holder should seek independent professional advice for all matters regarding compliance and validation.
User Indemnity: To the extent permitted by law, Account Holder indemnifies Provider, and its related parties from any claims, losses, or regulatory actions arising from the use of AI‑generated or platform‑generated resources that have not been validated as compliant by Account Holder’s own qualified personnel.
21.2 Disclaimer on Demonstrations and Support Materials
From time to time, Provider may provide demonstrations, user guides, or training videos to illustrate how features (such as the Unit of Competency to F2F Training Package builder) operate. Such materials are provided for illustrative and educational purposes only and do not guarantee compliance with ASQA or other standards. The Account Holder acknowledges that such third‑party contributors do not provide a legal or compliance endorsement.
21.3 RTO Acknowledgement
By using the Service to generate, adapt, or manage training and assessment resources, the Account Holder expressly acknowledges responsibility to: undertake internal validation and quality assurance; remain current with regulatory obligations and changes; and not rely on Provider or its AI‑powered features as a replacement for qualified human review or regulatory consultation.