How can I upgrade or cancel my plan?
Everything you need to manage your Coursebox subscription.
Click the Upgrade button on the right side of the top bar. In the Choose your plan window, pick Monthly or Yearly, then click the button under the plan you want and follow the steps. You can also choose a plan on our pricing page. Use the same email address you log in with.
Go to Settings > Account. Under Subscription, click Cancel Plan and confirm. Cancelling stops future billing. Your account stays active and your courses are not deleted. Before you cancel, you can choose to pause for 1, 2 or 3 months instead from the same screen.
The steps are the same: go to Settings > Account, click Cancel Plan under Subscription and confirm, and a screen guides you through the rest. Your account stays active and your courses are not deleted. If you are on a signed Enterprise agreement, cancellation follows your contract, so please email support@coursebox.ai first.
Click the Upgrade button when logged in, or choose your new plan on our pricing page, and confirm. Use the same email address as your account. To move to the Free plan on my.coursebox.ai, cancel your paid plan (Settings > Account > Cancel Plan) and your account returns to Free.
To pause, go to Settings > Account, click Cancel Plan under Subscription (this does not cancel straight away), choose Pause and pick 1, 2 or 3 months. To resume, click the Upgrade button in the top bar and choose Resume Subscription.
Go to Settings > Account and scroll to My Credits. It shows how much of your AI allowance you have used and when your credits reset. If you need more, click Upgrade.
If a payment fails, Coursebox shows an Update Payment Info button so you can add a new card straight away. To change the card, PayPal or Google Pay account you pay with at any other time, email support@coursebox.ai and we'll update it for you.
You can chat with our AI Support Chatbot by clicking here. You can also visit our support centre at support.coursebox.ai.