Managing Difficult Conversations from Mind Tools for Business (Emerald Works)

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Learn effective strategies for handling difficult conversations. Develop skills in active listening, empathy, and problem-solving. Build strong relationships through open and honest communication.

Category:
Business Skills
Sub-category:
People and Communication Skills
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Learn effective strategies for handling difficult conversations. Develop skills in active listening, empathy, and problem-solving. Build strong relationships through open and honest communication.

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Learning Outcomes

- Identify common difficult conversations.

- Develop a structured approach to handling difficult conversations.

- Build trust and maintain relationships.

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