CRM: Customer Relationship Management

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Learn how to build and maintain strong customer relationships using CRM systems. Understand CRM concepts, implementation, and benefits. Manage customer data, sales pipelines, marketing campaigns, and customer support effectively.

Category:
Business Skills
Sub-category:
Marketing
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Learn how to build and maintain strong customer relationships using CRM systems. Understand CRM concepts, implementation, and benefits. Manage customer data, sales pipelines, marketing campaigns, and customer support effectively.

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Learning Outcomes

- Define CRM and its importance for businesses.

- Implement a CRM system to manage customer data.

- Utilize CRM for sales, marketing, and customer service.

- Measure CRM performance and ROI

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