Controlling Conflict, Stress, and Time in a Customer Service Environment

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Learn to manage conflict, stress, and time effectively in a customer service role. Develop strategies for handling difficult customers, resolving complaints, and maintaining a positive attitude. Improve time management skills and reduce stress levels.

Category:
Business Skills
Sub-category:
Sales and Customer Service
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Learn to manage conflict, stress, and time effectively in a customer service role. Develop strategies for handling difficult customers, resolving complaints, and maintaining a positive attitude. Improve time management skills and reduce stress levels.

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Learning Outcomes

- Develop effective conflict resolution strategies for customer service.

- Manage stress and maintain a positive attitude in challenging situations.

- Improve time management skills to handle multiple customer inquiries efficiently.

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