User Agreement
TERMS OF USE
Effective date: 15th Mar 2026
1. Definitions
“AI Output” means content generated by the Service’s AI features (including RAG‑generated materials, avatar/talking‑photo videos and voice‑synthesised audio).
“Intellectual Property” (or “IP”) means all copyright and all rights in relation to inventions (including patent rights), registered and unregistered trademarks (including service marks), registered and unregistered designs, and any other rights resulting from intellectual activity in the industrial, scientific, literary, artistic, and professional services fields recognised in domestic law anywhere in the world.
“Personal Data” means information about an identified or reasonably identifiable individual (excludes de‑identified data).
“Profile Opinions & Ratings” means the feedback/rating system the Provider operates.
“Privacy Policy” means the Coursebox Privacy Policy, as published from time to time.
“Provider” means Coursebox Pty Ltd (ABN 64 652 541 798).
“Service” means the websites, apps, APIs and related services provided by the Provider to deliver the Plan to the Account Holder and their Users.
“Terms” means these Terms of Use as updated from time to time.
“Third‑Party AI Provider” means a third-party vendor used to provide AI features in connection with the Services, including Google Gemini (images), HeyGen (avatar videos), ElevenLabs (voice), OpenAI/LLMs, Google Cloud/Vertex AI, Azure OpenAI, or similar.
“User”, “you”, or “your” means an individual or entity that visits Provider’s website or uses the Service.
“User Content” means content that is uploaded or submitted to the Service by a User (including images, video, audio, text, documents, prompts, and metadata).
2. Welcome
By accessing or using the Service, you agree to comply with these Terms and the Privacy Policy, which is incorporated with these Terms by reference.
3. Eligibility to use
A User must not use the Service if they: (a) lack legal capacity to be bound by these Terms; (b) are prohibited by law from using the Service; or (c) are suspended from the Service. Provider may refuse any registration by a prospective User at its discretion.
A User must be 18+ (or the age of majority in their jurisdiction) to use avatar video and voice cloning features.
4. Use of the Service
Users warrant they will comply with these Terms and all instructions by Provider, and will not misuse the Service. Use is permitted only as allowed by law (including export controls/sanctions). Use of the Service does not grant any Intellectual Property rights in the Service or third‑party content. Provider may review, remove or refuse content it reasonably believes violates law or these Terms (including clause 5), but Provider is not obliged to monitor all content.
4.1 API Services
The Service may include application programming interfaces (“APIs”) provided by YouTube and Google. By using the Service, you agree to the YouTube and Google terms of service for their respective APIs. Provider’s use/transfer of information from Google APIs adheres to the Google API Services User Data Policy, including Limited Use. Provider may revoke access by the Google API at any time via Google’s security settings. See the Privacy Policy for more information.
4.2 Exporters (PDF/HTML)
Provider does not warrant that any reproduction or export of the Service or its output through an export application will be complete or accurate, and the use of such reproduced or exported content will be fully at the User’s risk. In particular, exports into static electronic file formats such as PDF and HTML are a convenience feature and may exclude interactive elements, embedded media, dynamic content, analytics and certain layout/styling. They are not a complete reproduction of the course.
5. Prohibited conduct
User warrants they will not to: (1) post content in inappropriate areas; (2) use the Service illegally or in violation of another person’s rights; (3) post false, misleading, defamatory or offensive content; (4) undermine Profile Opinions & Ratings; (5) send unwelcome messages or solicitations; (6) distribute malware or harmful content; (7) scrape/aggregate User data or listings or frame/mirror the Service without permission; (8) reverse engineer the Service; (9) copy, modify, or distribute Provider’s IP without consent; (10) impersonate any person or entity or misrepresent affiliation; or (11) attempt unauthorised access to the Service or related systems.
Additional avatar/likeness/voice restrictions appear in Sections 7 and 8.2.
6. Privacy and Intellectual Property Protection
The Privacy Policy explains how the collection, use and disclosure of Personal Data in conjunction with the Service, including images, likeness, voice and media processed by AI features. By using the Service, you consent to the Privacy Policy and data practices.
Users acknowledge and agree that they do not own or acquire any rights in Provider’s IP, and will not take any action that may have a detrimental effect on Provider’s IP rights or title.
Where applicable, Users may retain all IP rights in the User Content. In such circumstances, User grants Provider a non‑exclusive, worldwide, royalty‑free licence to host, cache, index, transform (e.g., create embeddings/vectors), and display their User Content to operate, secure and improve the Service (including analytics, abuse prevention and AI processing such as RAG, avatars and voice synthesis).
User indemnifies and holds Provider harmless for any claims, costs, losses, or damages Provider may incur in connection with a violation of Provider’s or any third party’s IP rights by User.
7. Use of Artificial Intelligence Tools
The User acknowledges that the Service consists predominantly of artificial intelligence tools and that the User is interacting with an AI system. Accordingly, all content generated by the Service, including text and images, is AI-generated or AI-manipulated, whether or not it is explicitly labelled as such. However, Provider may apply digital watermarks or "AI-assisted" labels to content to comply with global laws.
Where the Service includes AI features such as RAG course creation, image creation (Google Gemini), avatar videos (HeyGen), and voice synthesis (ElevenLabs), User acknowledges AI Outputs may be inaccurate or incomplete and accepts the responsibility of verifying the quality of the AI Outputs before User publishes or makes use of those outputs.
7.1 RAG Features (Your Content → Original Course Materials)
RAG Features are retrieval‑augmented generation processes that index a User’s authorised content to help generate new course material for that User.
User understands that the AI may generate similar outputs to those of other Users. Provider does not guarantee uniqueness.
User also understands that the AI features do not provide legal, compliance, or educational advice (see Sections 16–17 and 20).
7.2 Images & Videos (HeyGen, Google Gemini)
The Service uses Google Gemini to create images.
Users may upload images (and where available audio/video) to generate talking‑avatar videos by HeyGen.
Where applicable, Users consent to the use of their likeness by HeyGen, and may opt-out of such consent at any time. Users are strictly prohibited from uploading another person’s image, likeness or voice without explicit consent, and must not impersonate any person (including “deepfakes”).
Avatar features are powered by HeyGen and are subject to HeyGen’s terms and privacy policy in addition to these Terms.
User must be at least 18 years of age (or age of majority) to use avatar features. Where minors are depicted, User must hold all necessary rights and lawful consents.
Provider may remove/disable content or access to avatar features where Provider reasonably believes there has been non-compliance with these requirements.
7.3 Voice Synthesis (ElevenLabs)
Where supported, Users may upload audio or record speech to create a voice clone. Because voice prints may constitute sensitive biometric data, the User is responsible for their compliance with applicable local law and consent requirements for the jurisdiction where the provider of the voice resides.
User agrees they will not create or distribute a clone of another person’s voice without explicit consent or for a misleading or deceptive purpose.
Voice features powered by ElevenLabs (or equivalent) are subject to the provider’s terms and privacy policy in addition to these Terms.
User must be at least 18 years of age (or age of majority) to use voice cloning features.
Provider may remove/disable content or access to voice features where Provider reasonably believes there has been non-compliance with these requirements.
7.4 IP Ownership Rights
Subject to law, and in particular the issue of human authorship of content created by AI, the User may retain all IP rights to their AI Outputs.
8. User Consents and Warranties
8.1 User Consents
By using the Service, User consents to:
1) Profile display. Profile details may be displayed across the platform where enabled but will not used in marketing without written consent.
2) Hosting & data locations. User information may be stored inside or outside Australia, and data residency is not guaranteed unless expressly agreed in a separate Enterprise agreement. You acknowledge that Provider may migrate the hosting of the Service and data between providers or regions throughout the world to accommodate growth and improve reliability.
3) Newsfeed/group visibility. If enabled by an administrator, a User profile name and link may appear in newsfeeds or group updates when the User posts or comments.
4) Tags. Hashtags and @channel tags may be used to deliver more relevant news and suggestions.
5) Automatic updates. Provider may automatically update Service software without prior notice.
6) Third‑party content. Provider accepts no liability for content created by other Users or third parties accessed by User through the Service.
7) Storage. Provider is not responsible for deletion of, or failure to store, any content.
8.2 Special Requirements for Images, Likeness & Voice (Avatars/Clones)
By uploading images, video or audio (e.g., for avatar videos or voice cloning) User represents, warrants and agrees that they: (i) own or have all necessary rights and lawful consents; (ii) will not impersonate others or create non‑consensual deepfakes; (iii) will comply with HeyGen/ElevenLabs terms and all applicable laws; and (iv) understand Provider may remove/disable content or features at its discretion for suspected violations.
8.3 Your Content—Representations & Warranties
User represents and warrants their User Content: (1) does not infringe any third-party IP or privacy rights; (2) does not violate any law, including those prohibiting defamatory and libellous statements; (3) is not obscene and does not include child sexual abuse or exploitation; (4) does not concern the development, design, manufacture, production of missiles or nuclear, chemical, or biological weapons; (5) does not contain or promote terrorist activity; (6) is not false or misleading; and (7) does not contain malware or harmful code.
The Service may link to third‑party services Provider does not control or endorse. User acknowledges use of such third-party services is at their own risk.
9. Profile Opinions and Ratings
Feedback and reviews may be used, modified or deleted by us. User must not manipulate the ratings system. Provider may suspend or terminate accounts for feedback abuse. Ratings belong to Provider and may be used only to facilitate Services unless Provider consents otherwise in writing.
10. About these Terms (Updates; Enterprise Precedence)
Provider may modify these Terms at any time without prior notice. Provider will provide notice within a reasonable time where such modifications result in material changes. After such notice, continued access to the website or the Service constitutes a User’s acceptance of those changes.
Any failure or delay by Provider to exercise a right does not operate as a waiver of the right or otherwise prevent the future exercise of that right.
Any provision of these Terms that is deemed to be unenforceable is, where possible, to be severed to the extent necessary to make these Terms enforceable.
The laws of South Australia govern these Terms and the Service. Claims must be brought exclusively in the courts of South Australia, and the parties consent to that jurisdiction.
11. Whole agreement
These Terms form the entire agreement between Provider and the User, and supersedes all prior written, electronic, or oral communications, representations, agreements, or understandings regarding the subject matter.
12. Disclaimer of Warranties
To the fullest extent permitted by law, the Service (including AI Outputs) is provided “as is” and “as available” without warranties of any kind, express, implied, statutory or otherwise (including merchantability, fitness for a particular purpose, title, non‑infringement or accuracy). Provider does not warrant that the Service will be uninterrupted or error‑free, that defects will be corrected, or that servers are free of harmful content.
13. Limitation of Liability
To the fullest extent permitted by law, Provider will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages (including, but not limited to, lost profits, data, business interruption, lost opportunity, or cost of substitute services) arising out of or related to the Service or its termination, even if advised of the possibility. Unless otherwise required by law, Provider’s aggregate liability for all claims will not exceed the fees paid for the Service in the 12 months immediately before the event giving rise to the liability.
In any case, Provider’s aggregate liability as set out above is limited to the maximum extent permitted by law in the applicable jurisdiction.
14. Feedback & Questions
Questions and feedback about these Terms or the Services should be directed to support@coursebox.ai.