> How can I upgrade or cancel my plan?

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## **How can I upgrade or cancel my plan?**

**Upgrade your plan**  
**‍**To upgrade your plan, simply access your account and click the "Upgrade" button on the right side of the top bar.  
A popup with the different plans will appear. Just select the plan that suits you and follow the steps. Alternatively, choose your pricing plan from the pricing page on our website, ensuring that the email address you enter is the same as the email address of your account.  
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**Cancel your Creator/Creator Plus plan**  
To cancel any my.coursebox.ai plan (not branded training platform), access your account and go to the settings section using the menu in the top right corner. Here click the "Cancel Plan" button.  
  
**Cancel (and Delete) your Creator LMS/Business Plan**  
To cancel a Creator LMS or Business Plan, noting all data will be hard deleted and not recoverable, go to settings and click on cancel.

**Downgrade**  
**‍**To downgrade, click on the upgrade button when logged in our select your chosen plan via the pricing page on our website. Please ensure you use the same email address as your account if downgrading via the pricing page.  
  
‍**My Credits**  
**‍**You will see your current credits on the payments section when logged in (access the payments page by clicking the drop down in the top right corner). If you need more, click upgrade.  
  
‍**Change my payment details**  
**‍**If you have a subscription and need to change your credit card or payment details [click here]([object Object]).  
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**How can I get more support?**  
You can chat with our helpful bot, AI Support Chatbot, by clicking [here]([object Object]).