> Branching scenario software that turns a prompt into an AI role-play with a real decision at every step. Built for scenario-based training. Start free. --- ## Branching Scenario Software url("data:image/svg+xml;utf8,%3Csvg xmlns=%22http:%2F%2Fwww.w3.org%2F2000%2Fsvg%22 width=%222560%22 height=%221440%22%3E%3Cg filter=%22url(%23a)%22%3E%3Cpath fill=%22%232f0945%22 d=%22M-1280-720h5120v2880h-5120z%22%2F%3E%3Cpath d=%22M-156-404-390 754 25 986.2 1185 224%22%2F%3E%3Cpath d=%22M1431-347 418 827l517 172.2L1961 706%22 fill=%22%232f0945%22%2F%3E%3Cpath d=%22m1483.323-28.404-171 1611 145 387.2 1825-1882.2M416.725 186.213l-714 1429 897 94.2 706-996.2%22 fill=%22%23823eaf%22%2F%3E%3Cpath d=%22m-797.7-1240.68-809 1231 1241 707.2 759-607.2%22 fill=%22%23543e67%22%2F%3E%3Cpath d=%22m3879.39-57.383-1760 779 1625 1197.2 325-1234.2%22%2F%3E%3C%2Fg%3E%3Cpath fill=%22%23fff%22 filter=%22url(%23b)%22 d=%22M0 0h2560v1440H0z%22%2F%3E%3Cdefs%3E%3Cfilter id=%22b%22 x=%22-1024%22 y=%22-576%22 width=%223584%22 height=%222016%22 filterUnits=%22userSpaceOnUse%22 primitiveUnits=%22userSpaceOnUse%22 color-interpolation-filters=%22linearRGB%22%3E%3CfeTurbulence type=%22fractalNoise%22 baseFrequency=%22.051%22 numOctaves=%224%22 seed=%2215%22 stitchTiles=%22no-stitch%22 x=%220%22 y=%220%22 width=%222560%22 height=%221440%22 result=%22turbulence%22%2F%3E%3CfeSpecularLighting surfaceScale=%2210%22 specularConstant=%22.094%22 specularExponent=%2220%22 lighting-color=%22%23fff%22 x=%220%22 y=%220%22 width=%222560%22 height=%221440%22 in=%22turbulence%22 result=%22specularLighting%22%3E%3CfeDistantLight azimuth=%223%22 elevation=%22100%22%2F%3E%3C%2FfeSpecularLighting%3E%3C%2Ffilter%3E%3Cfilter id=%22a%22 x=%22-174.08%22 y=%22-174.08%22 width=%222908.16%22 height=%221788.16%22 filterUnits=%22userSpaceOnUse%22 color-interpolation-filters=%22sRGB%22%3E%3CfeFlood flood-opacity=%220%22 result=%22BackgroundImageFix%22%2F%3E%3CfeBlend in=%22SourceGraphic%22 in2=%22BackgroundImageFix%22 result=%22shape%22%2F%3E%3CfeGaussianBlur stdDeviation=%22174.08%22 result=%22effect1_foregroundBlur_1_2%22%2F%3E%3C%2Ffilter%3E%3C%2Fdefs%3E%3C%2Fsvg%3E") center/cover repeat Describe a situation and Coursebox builds a branching scenario for scenario-based training, where every choice your learners make leads somewhere different. An angry customer wants a refund A caller who insists on speaking to a manager A price objection on a sales call A colleague skipping a safety step Giving feedback to a defensive team member Describe the situation you want to train... Customer service A branching scenario where a customer is angry about a late delivery. Give the learner three ways to respond at each step and show where each choice leads. Sales A sales role-play handling a price objection, where the learner chooses how to respond and sees whether they move the deal forward or lose it. Health and safety A workplace safety scenario where the learner decides how to handle a colleague ignoring a rule, with feedback after each decision. light #F4EDF7 Used by universities, bootcamps and corporate training teams University of Adelaide true Academy Xi true HITSA true Grower Group Alliance true Secure Meters true Assist Digital true 300 K+ Courses created 180 + Countries 100 + Languages 4.7 Capterra rating ## Try a few scenarios yourself. #faf7f2 Safety on site flush Start Free true formPopup A colleague is skipping a safety step. The learner decides how to intervene, and how far to take it. Step in when a safety rule is being skipped scenarioDemo Start scenario Health and safety Step in when a safety rule is being skipped Safety Coach Ignore it, it is not your responsibility Remind them calmly and point to the PPE station Report them straight to HR You see a colleague not wearing required PPE on the floor. What do you do? 2 Agree and let it go Explain it is a legal requirement that prevents serious injury Tell them to raise it later They say the PPE is uncomfortable and slows them down. Your response? 2 Run a short refresher with the whole team File a formal complaint against each person Wait for the next scheduled review It keeps happening across the team. What is the right next step? 1 Sales objection flush Start Free true formPopup The prospect says you are too expensive. The learner works the objection toward a next step or loses the deal. Turn a price objection into a next step scenarioDemo Start scenario Sales Turn a price objection into a next step Sales Coach Immediately offer a discount Ask what they are comparing against and what matters most Tell them the others are worse The prospect says you are more expensive than the others. What is your move? 2 Repeat that the price is fair Show how your support and reliability address exactly that Change the subject They care about support and reliability. How do you respond? 2 Propose a specific next step and put a date on it Leave it with let me know Push for signature right now They are interested but non-committal. How do you close the call? 1 Difficult feedback flush Start Free true formPopup A strong performer has been dismissive in meetings. The learner runs the one-to-one and handles the pushback. Give hard feedback without losing the person scenarioDemo Start scenario Leadership Give hard feedback without losing the person Leadership Coach List every incident to prove your point Name the behaviour, its impact, and ask for their view Avoid it and hope it improves A strong performer has been dismissive in meetings. How do you open the one-to-one? 2 Back down to keep the peace Stay calm, acknowledge their view and hold the standard Threaten a formal warning They get defensive and say everyone is too sensitive. What now? 2 Agree one concrete change and a time to check in Leave it vague Never mention it again They come round. How do you end so it sticks? 1 Call centre flush Start Free true formPopup A caller demands a manager. The learner decides whether to escalate or resolve it themselves. Handle a call the customer wants escalated scenarioDemo Start scenario Call centre Handle a call the customer wants escalated Call Coach Transfer them straight away without asking why Ask what the issue is so you can help or escalate correctly Tell them your manager is unavailable A caller demands to speak to your manager immediately. What do you do first? 2 Explain you can fix it now and outline the steps Escalate anyway to avoid the risk Put them on a long hold It is something you can actually resolve. How do you keep the call? 1 Confirm the fix, summarise next steps and note the account Hang up now that it is sorted Tell them not to call again You have fixed it. How do you close so it does not come back? 1 Angry customer flush Start Free true formPopup A customer is furious about a late order. Every reply the learner picks changes how the conversation goes. Calm an angry customer before it escalates scenarioDemo Start scenario Customer service Calm an angry customer before it escalates Service Coach Tell them delays happen and they need to be patient Acknowledge the frustration and apologise for the delay Explain it is the courier's fault, not yours A customer is shouting that their order is three days late. How do you open? 2 Promise it will arrive today to end the call Be honest about the timeline and offer a goodwill discount Tell them to check the tracking page themselves They calm slightly but want it today. You cannot promise that. What do you say? 2 Thank them, log the issue and send the follow-up you promised End the call quickly before they change their mind Tell them feedback will not change anything They accept the discount but want to leave feedback. How do you close? 1 c83c5af4-622f-400e-816c-769cec92ec69 en features ai-lms reference AI LMS 3e2e411c-f6a0-40ca-85f1-0d1025ee6bc6 en features ai-rubric-generator reference AI Rubric Generator a99da11b-8f79-4b1e-ad8b-86ac71dc45e1 en features document-to-course reference Document to Course 31f1db62-1527-4c93-b167-2694c7ab952d en features ai-training-video-generator reference AI Video Generator Plus more AI tools for every task ## Describe the situation. It writes the scenario. #faf7f2 Start Free true formPopup Type what happens and who is involved. Coursebox writes the setup, the decision points and every branch, so you are not scripting each path by hand. right flush Every decision point gets its own set of choices Each choice leads to a different next step Edit any branch, or regenerate it with a note true true mp4 ## Real decisions, real consequences. #faf7f2 A quiz asks whether someone knows the answer. A scenario asks what they would actually do, then shows what happens next. Learners practise the judgement, not just the facts. left flush Learners choose and live with the outcome Every path ends with feedback on the call they made Replay to try a different route true true mp4 ## Deliver in Coursebox, or your own LMS. #faf7f2 Start Free true formPopup Coursebox comes with its own LMS, so you can publish scenarios and track learners right here. Prefer your own? Export the course via SCORM or LTI into Moodle, Canvas, Cornerstone or whatever you run. right flush Publish and track in the built-in Coursebox LMS Or export via SCORM or LTI to your own Works with Moodle, Canvas, TalentLMS, Docebo and Cornerstone Connect to thousands of apps through Zapier API access for automated workflows true true mp4 ## Loved by trainers and L&D teams #faf7f2 Start Free true formPopup What our users say Abderrahim E Learning and Development Manager What I liked most about Coursebox is how easy it is to create and manage courses. The platform provides flexible tools for engaging learners and allows for designing interactive content quickly. Rahul Activate Mental Health, Australia Coursebox was an absolute game-changer for Activate Mental Health! Its intuitive, self-paced platform made building our volunteer onboarding system incredibly easy. Brian P Instructor It's designed to help me build a complete course quickly, which is a huge win for me as I try to move fast or prototype ideas. Candice Mental Health Care A game changer for online learning. I love the ability to streamline courses, as this takes a load off. It also provides amazing content to assist in building my courses. Natasha Designer, USA Coursebox offers better value and more advanced features than all of the other platforms I explored. And I LOVE the fact that it has the ability to export SCORM compliant courses. ## Recognised across review platforms #F7F0FB Capterra Best Ease of Use false Software Advice 4.7 Stars false GetApp Category Leader false Capterra Top Rated false GetApp 4.7 Stars false Capterra Shortlist 2026 true Software Advice Front Runners false Capterra Best Support false Based on 100+ verified reviews 4.7 ## Branching scenario questions. #faf7f2 #F7F0FB A branching role-play. The learner is put in a realistic situation, makes a decision at each step, and sees where that choice leads. It trains judgement rather than recall. What is a branching scenario? Describe the situation and who is involved, for example an angry customer or a safety issue on site. Coursebox writes the decision points and the branches, and you can add it to any course. How do I create a scenario? Yes. You can edit any step, change the options, or regenerate a branch with a note telling the AI what to do differently. You stay in control of how the scenario plays out. Can I edit the branches the AI writes? A quiz checks whether someone knows the right answer. A scenario asks what they would actually do in the moment, and every choice changes what happens next. Use scenarios where the skill is judgement under pressure. How is a scenario different from a quiz? Inside a Coursebox course, or in the LMS you already run. Export the course as a SCORM or LTI package and deliver it through Moodle, Canvas, Cornerstone or another system. Where can learners take the scenario? Yes. The five above are live demos you can click through, and our guide to [25 customer service role-play scenarios]([object Object]) has ready-made situations and scripts you can adapt. Do you have example scenarios? ChatGPT gives you flat text you still have to turn into a working exercise. Coursebox builds the branching scenario itself, with clickable decision points, tracked choices and scoring, then drops it into a course or the LMS you already run. You get a finished scenario to deliver, not a script to rebuild. Why not just use ChatGPT to write scenarios? ## Build your first scenario free center #2f0945 Start Free true formPopup Describe a situation and see the branching scenario in under a minute. No credit card required.